Importance of Agent to Agent Chat
Feature like Agent to Agent Chat in any customer service application, allows the customer service executives to communicate with each other. They don't have to adapt any other medium of doing the communication.
Feature provided by WAMBT
User to User communication feature provided by WAMBT, enables the users to communicate without relieing on any other medium of doing the communication. the users could be Customer Service Agents, Sales Personals, Business Users, or any other users using WAMBT.