Chat transfer from Aent to Agent
Sometime a customer service agent would like to transfer the chat to another agent or to his/her supervisor. This feature enables them achieve it smoothly and without any downtime.
Chat transfer to another department
Different departments, within an organization, have different actions to do. Like Technical, Support, Billing, Sales would get envolved with a customer for different needs and queries. This feature enables them achieve it smoothly and without any downtime.