|
Features
|
Licenced Version
|
Setup Fee |
No Setup Fee |
Number of Operators |
Unlimited operators |
Unlimited Connections |
|
Unlimited Pages |
|
Unlimited Departments |
|
Handle chat requests from multiple websites |
|
|
Settings
|
Role based access to the agents |
|
Audio Alert when visitor starts browsing |
|
Auto Invitation |
|
Audio Alert when new chat request comes |
|
Audio Alert when message is received |
|
Replace Live Chat logo with your own logo |
|
Change Online Image |
|
Change Offline Image |
|
Add/Remove Short cuts |
|
Add/Remove Customer Service Agents |
|
Change Server Messages |
|
Change Message Font and Color |
|
Email field (Optional/Mandatory) |
|
No Installation Required |
|
No Programming Required |
|
No Storage Space required |
|
Change skin color |
|
|
Chat Request
|
Daily Report Available |
|
Monthly Report Available |
|
Chat History Available |
|
Search Old Chat by Visitor's Name |
|
Search Old Chat by Visitor's Email |
|
Search Old Chat by Agent's Name |
|
Chat Download Available |
|
Old Chat Transcript available |
|
Filter chat requests by department |
|
Transfer chat to any other department |
|
Visitor can select department to chat |
|
|
Visitor Tracking
|
View Previous Visits |
|
Send the invitation message |
|
Invite Visitors to chat |
|
Real time tracking |
|
Visitors report by duration |
|
Visitors report by country |
|
Visitors report by start page |
|
Visitors report by exit page |
|
Visitors report by time spent |
|
Visitors report by referrer page |
|
|
Online Report
|
Time duration when the agent was online |
|
Time duration when the department was online |
|
|
Security
|
Secured Chat |
|
Ignore the chat request |
|
Change password online |
|
Forgot password supported online |
|
Block unwanted IP Addresses |
|
Encryption Level |
128 bit |
|
Chat Transcript
|
Save Chat transcript to your computer |
|
Print Chat transcript |
|
Download old Chat transcripts |
|
|
Support
|
24x7 Support |
|
Live Chat Support |
|
Email Support |
|
Phone Support |
|