Choose a Logo of your own choice for the Chat Window

Choose from already provided online/offline images OR use your own image

Change skin color of the chat window to match the color of your website

Select Email required OR optional, on the Pre Chat Window

Choose the font and color of the message written by the visitor

Choose the font and color of the message written by the Customer Service Agent

Setup auto invitation and automatically invite visitors to chat after n seconds

Send the visitor to offline page after a No of Seconds

Configure Short cut/Short hand to save the typing time

Real time visitor tracking

Geo graphical location of the visitors visible to the operators

Visitor's detail includes No of pages browsed, Total time spent on the website, Referrer page, Landing page, Exit page, Domain name, IP Address, Language, Browser type, Country name, Window size, Time zone, Color depth, Javascript enabled/disabled, Connection type, Protocol and more

Invite the visitor to chat and include an invitation message

See previous visits of any visitor

Complete web trail of the visitor on the website i.e pages browsed by visitor in sequence

Status like if the visitor is still browsing, OR chatting with an operator, OR the chat is finished

Sign Up once and add live support to many websites

Customize the live chat windows for all the websites differently

Multiple operators can login and chat OR a single operator can chat with the visitors from many websites (means one operator can manage multiple websites)

Different Logos and online/offline images for each website

Chat windows can be setup for different websites completely different

Add OR Remove any number of departments

The operator has an option to filter the chat requests by any department and manage only that particular department

Status report indicating that when a particular department was online in last 30 days

Transfer the chat session to any other department

On the Pre Chat window, visitor can select the department to chat with

Role based access to the Operators. An Operator can be added as normal operator or administrative operator. An administrative operator has all the access as original administrator.

Add OR Remove Operators depending on the package

Edit Operator's personal detail any time like name and email

Status report indicating that when a particular operator was online in last 30 days

Operators can retrive and change the password online if required

Edit the greeting message that is displayed to the visitor when he/she is connected with the chat server

Edit the greeting message that is displayed to the visitor when the customer service is offline

Edit the Welcome message that is displayed on the Pre Chat window

Edit the Introduction message that is displayed on the Pre Chat window

Search archived chats by Visitor's name, Visitor's email, and Operator's name

6 months reports of number of chat sessions occured on that day

Visitors reports by duration, country, search engine, landing, exit page, time spent and more

All the chat data is secured by SSL

Sensitive personal data is stored in encrypted format

Block an IP Address and don't receive any new chat request from that IP Address

Ignore the visitor halfway through chat session and don't receive any new message from that visitor

Option to change the password any time

Retrive the forgotten password and change it after log in

Save the content of the chat transcript to you local computer

Print the chat transcript

Delete the chat transcript if you wish to

Configure the language in which the visitor's chat window is displayed i.e English, German, French, Spanish, Hindi and more

Select the language in which the Operator's page is displayed

Switch the language preference any time