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Features
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Silver Package
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Gold Package
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Platinum Package
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Diamond Package
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Setup Fee |
No Setup Fee |
No Setup Fee |
No Setup Fee |
No Setup Fee |
Number of Operators |
1 operators |
1 operators |
5 operators |
10 operators |
Unlimited Connections |
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Unlimited Pages |
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Unlimited Departments |
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Handle chat requests from multiple websites |
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Setup Time |
5 minutes |
5 minutes |
5 minutes |
5 minutes |
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Settings
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Role based access to the agents |
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Audio Alert when visitor starts browsing |
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Auto Invitation |
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Audio Alert when new chat request comes |
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Audio Alert when message is received |
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Replace Live Chat logo with your own logo |
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Change Online Image |
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Change Offline Image |
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Add/Remove Short cuts |
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Add/Remove Customer Service Agents |
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Change Server Messages |
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Change Message Font and Color |
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Email field (Optional/Mandatory) |
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No Installation Required |
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No Programming Required |
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No Storage Space required |
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Change skin color |
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Chat Request
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Daily Report Available |
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Monthly Report Available |
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Chat History Available |
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Search Old Chat by Visitor's Name |
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Search Old Chat by Visitor's Email |
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Search Old Chat by Agent's Name |
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Chat Download Available |
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Old Chat Transcript available |
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Filter chat requests by department |
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Transfer chat to any other department |
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Visitor can select department to chat |
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Visitor Tracking
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View Previous Visits |
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Send the invitation message |
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Invite Visitors to chat |
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Real time tracking |
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Visitors report by duration |
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Visitors report by country |
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Visitors report by start page |
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Visitors report by exit page |
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Visitors report by time spent |
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Visitors report by referrer page |
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Online Report
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Time duration when the agent was online |
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Time duration when the department was online |
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Security
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Secured Chat |
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Ignore the chat request |
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Change password online |
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Forgot password supported online |
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Block unwanted IP Addresses |
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Encryption Level |
128 bit |
128 bit |
128 bit |
128 bit |
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Chat Transcript
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Save Chat transcript to your computer |
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Print Chat transcript |
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Download old Chat transcripts |
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Support
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24x7 Support |
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Live Chat Support |
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Email Support |
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Phone Support |
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